TERMS & CONDITIONS

 

Use

This website, www.cinutrition.com.au is owned and operated by Claudia Ioulianou trading as Ci Nutrition (ABN 78 388 190 532) (I, me).  If you have any questions, please email Claudia at claudia@cinutrition.com.au .

 

These terms of use relate to:

  •  the Ci Nutrition website (www.cinutrition.com.au) (the Website); and

  • any services accessible through the Website (the Services).

 

By using the Website, you accept these terms and conditions

 

Please read these terms and conditions (T&Cs) carefully before you visit the Website or use the Services.

 

By visiting the Website or using the Services, you:

  •  are over the age of 18;

  • confirm that you accept these T&Cs;

  • agree to comply with these T&Cs.

All products and services advertised on the Website are offered pursuant to and in compliance with Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act Cth, 2010).

 You should print a copy of these T&Cs for future reference.

 

Privacy policy applies to these terms and conditions

Please also read my privacy policy (the Privacy Policy) which explains how I will use any information about you that I receive.

 The Privacy Policy forms part of these T&Cs.

 Additional terms may apply to particular services offered by us (Additional Terms).

 These Additional Terms will be set out at the point of access to the relevant service. If there is any inconsistency between the Additional Terms for a particular service and the T&Cs, the Additional Terms will prevail.

 

Changes to the T&Cs

 I may amend these T&Cs from time to time.

 Such variations become effective immediately upon the posting of the amended T&Cs on the Website.

 By continuing to use the Website you will be deemed to accept such amendments.

 These T&Cs were most recently updated on 30 March 2025.

 Please check the Website regularly to ensure you are familiar with the current version of the T&Cs and Privacy Policy.

 

I may make changes to the Website

 I may update and change the Website from time to time to reflect changes to the Services, any products supplied, my clients' needs and my business priorities.

 How you may use the Website

 I am the owner or the licensee of all intellectual property rights in Ci Nutrition (including without limitation, software, graphics, text, images, compilations, and the trademarks, logos, domain names, trade names, service marks, trade identities, any and all copyright material (including source and object code) related to Ci Nutrition (Content).

 The Content is protected by applicable copyrights, trademark rights, database rights and other proprietary rights. I own the Content, and all such rights are reserved.

 Nothing in T&Cs grants you a right or licence to use the Content except as expressly provided in these T&Cs. You acknowledge that you have no right to access Ci Nutrition in source-code form.

 

Information on the Website

Content on the Website (as well as associated social media accounts) is provided for general nutritional information only.  I provide information about nutrition, lifestyle interventions, nutritional supplementation, functional testing and a holistic approach to health. This content is provided to improve your understanding of how to incorporate healthy practices into your daily routine to better your health and wellbeing.

 Although I make reasonable efforts to update the information on the Website, I make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

 

I am not responsible for the websites I link to

 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by me of those linked websites or information you may obtain from them.

 I have no control over the contents of those sites or resources. I do not accept any responsibility or liability for any third party websites and resources and your access and use of such services and content is at your own risk.  I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

 

My responsibility for loss and damage suffered by you

 I do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of my employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

 

How I may use your personal information

 I will only use your personal information as set out the Privacy Policy.

 

I am not responsible for viruses and you must not introduce them

 I do not guarantee that the Website will be secure or free from bugs or viruses.

 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

 

Ci Nutrition's approach

 I conduct extensive research in order to provide content that I believe to be valuable and true, but I have no responsibility for the use that you make of that information.

 Any generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

 There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me using the Services.

 Any testimonials or results I may display on the Website are based on my experience and those of previous clients.

 As a nutritionist, I believe that there’s no one-size-fits-all approach and therefore these testimonials are not guarantees that anyone else will achieve the same results.

 

User Content

 These content standards apply to any and all content posted on the Website.

 Any content posted on the Website shall:

  •  be accurate (where it states facts);

  • be genuinely held (where it states opinions);

  • comply with the law applicable in Australia and in any country from which it is posted.

 

Any posted content must not:

  • be defamatory of any person;

  • be obscene, offensive, hateful or inflammatory;

  • promote sexually explicit material;

  • promote violence;

  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

  • infringe any copyright, database right or trade mark of any other person;

  • be likely to deceive any person;

  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

  • promote any illegal activity;

  • be in contempt of court;

  • be threatening, compromise, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

  • be likely to harass, upset, embarrass, alarm or annoy any other person.

Ci Nutrition's services

There are a number of ways you may choose to work with me that are available to purchase or schedule through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer:

  • personalised nutrition consultations;

  • functional testing;

  • personalised nutritional supplementation;

  • dietary and pathology analysis.

My intention in offering these services is to support you with improving your health and wellbeing. 

 

Why Work with Me?

I am a qualified Clinical Nutritionist who has successfully completed studies of Bachelor of Health Science (Clinical Nutrition) at Endeavour College of Natural Health. I am a member of the Australian Natural Therapists Association (ANTA), which means that I have met the education criteria to join this association and I have a professional responsibility to practice adhering to their Code of Conduct standards. This ensures that clients are provided with safe and effective care. As a ANTA member, I am also required to meet the highest standards of education and training, meaning that I must complete numerous Continued Professional Development hours each financial year to maintain my membership.

I believe it is my responsibility to conduct consultations in a professional, safe, and ethical manner, as well as prioritise informed consent for my clients. I will only practice within my scope of practice, and should your needs exceed my qualifications, I will refer you to another practitioner who will help to provide positive health outcomes.

 

Expectations from you

My clients are required to be open-minded about potentially modifying aspects of their diet and lifestyle to facilitate healing. My role is to empower you with the knowledge and tools to enhance your health, however, it is crucial to acknowledge that the responsibility for implementing these strategies lies with you. Together, we form a collaborative partnership where I guide and educate, and you take proactive steps towards improving your well-being. By fostering this dynamic relationship, we can work towards achieving optimal health and wellness.

 With any medical or complementary medicine interventions there are risks associated with commencing treatment, if you experience new symptoms, side effects, or are unsure about your treatment plan, please contact me immediately and I will guide you through this. 

 It is possible that your presenting condition will not be resolved in a 60-minute consultation, and it may take a significant amount of time to notice results. I endeavour to provide my clients with realistic expectations to prevent disappointment.

 If at any time If I believe that I am unable to provide you with the support you require, I may refer you to a General Practitioner, Psychologist or another appropriate practitioner based on your needs. Your safety is of the utmost importance to me, and If I believe that your welfare is at risk, I may be required to contact emergency services.

 

Indemnity

 To the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to the Website and / or the Services, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

 No warranties and / or guarantees the accuracy of any material displayed on the Website and / or the Services, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law.

 You agree in the event of any negligence, misrepresentation or deliberate fault that:

  •  you take full responsibility for your implementation of any suggestions that I may make while providing my services;

  • you understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take;

  • you agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed double the amount that you have paid to me.

Payment terms

All prices on my website are in Australian dollars and are not subject to GST.

All payments made through the Website and appointment booking link are processed using Stripe. If you have any issues with this payment method, please reach out so I can arrange an alternative for you.

I do not have access to your account details. Any financial information that you enter is stored under Stripe’s security policy.

 

Refund policy

I do not offer refunds.

If you are no longer available for your scheduled appointment, I can assist you in rescheduling to a time that suits you better, however I must be notified with more than 48 hours’ notice before your scheduled appointment to prevent incurring a cancellation fee (please see appointment policies below).

I use third-party suppliers to fulfil orders of supplementation. If you have received an incorrect order, a missing product, or a broken product, please let me know as soon as possible so I can resolve this for you.

In the event of an adverse reaction to prescribed products, please get in contact with me immediately so that I can assess the situation and provide support as required. 

 

Appointment policy

The full payment of the consultation is required prior to completing your booking. Bookings cancelled within 48 hours of your scheduled appointment will incur a 50% cancellation fee, and cancellations within 24 hours of the scheduled appointment will incur a 100% cancellation fee. This is due to the preparation I do prior to your appointment, and having more notice allows me to help someone else in the time that has been reserved for you.

In the event of unforeseen circumstances beyond your control which prevent you from attending your scheduled appointment, please notify me as soon as possible to discuss further.

Failing to attend your appointment will result in a 100% cancellation fee.

Due to the nature of online appointments, please ensure that you’re in a private, quiet area. A café or public space is not suitable. To help me assist you to the best of my ability, I need your full attention, so please reschedule if you are going to be driving or supervising young children.

Complaints and dispute resolution

 Any complaints / disputes can be reported by sending an email to claudia@cinutrition.com.au.

I will endeavour to response complaints / disputes within 2 business days of receipt.

If the dispute cannot be resolved by negotiation and discussion within 14 days after receipt of my response, you may escalate the dispute in accordance with the complaints procedure set out in the Australian National Therapists Association.

Waiver

 If II fail to insist that you perform any of your obligations under these T&Cs, or if I do not enforce my rights against you, or if I delay in doing so, that will not mean that I have waived my rights against you and will not mean that you do not have to comply with those obligations. If I do waive a default by you, I will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Events outside our control

 I will not be liable or responsible for any failure to perform, or delay in performance of, any of my obligations under these T&Cs that is caused by any act or event beyond my reasonable control, including failure of public or private telecommunications networks (Event Outside My Control).

If an Event Outside My Control takes place that affects the performance of my obligations under these T&Cs our obligations under these T&Cs will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside My Control.

Governing law

The T&Cs, their subject matter and their formation, are governed by Victorian law (Australia).

You agree that the courts of Victoria (Australia) will have exclusive jurisdiction to determine and otherwise deal with disputes arising out of the T&Cs.